MacinDoc
Aug 26, 11:40 PM
I just called Apple support, I was on hold for over 20 minutes, then I was disconnected. No wonder people are unhappy :mad: :( :confused:
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
I mentioned this on the battery recall forum, so ignore this post if you've already read it, but I think it may help explain why this sort of thing is happening.
I know it's frustrating to wait to speak to a customer services rep when there's a potential problem with your Mac, but before complaining that Apple has a problem with customer service, let's look at things objectively.
Let's say that Apple sells approximately 12,000 computers per day (a realistic estimate, based on their most recent financial statement). If 1 in 10 customers needs to speak with a customer services rep (this estimate is high, I think, but sometimes more than one consulation is required, so I will be generous with this number), and if a rep can deal with 10 problems per day (a very conservative estimate), then Apple could theoretically provide for all of its computer-related customer service needs with a total of 120 computer-oriented customer support staff (I am excluding iPod customer support staff from this discussion). Now, that number sounds really low, so let's multiply it by 10, for a total of 1200 customer support staff (this would mean that each would normally only have to deal with one customer per day). I understand that 1.8 million batteries were recalled, and this would mean that each customer support rep would have to deal with 1500 recalled batteries. Does anyone think that this can be done, along with all the other usual customer service needs, in a day, a week, or even a month? Apple is going to have to divert staff from other areas to deal with this problem. Remember, the number of batteries recalled is greater than the number of computers Apple ships in a quarter!
kingconsulting
Nov 28, 07:39 PM
Actually, they do. They also got paid on every blank tape sold when cassettes were big. I think it is crazy for everyone to think that the music industry is greedy when it getting squeezed out of all of their revenue streams. So, Apple makes hundreds of millions off of their back on the itunes site, and a billion off of iPod sales, and they cannot share in the wealth?
It doesn't cost the consumer any more, why wouldn't you want the people who actually make the music you are listening to get compensated?
This debate is stale. People want something for nothing.
What your saying is totally obsurd. Who's fault is it the record companies are getting "squeezed"? Apple makes computers that can play the music also. Maybe they record companies should get a cut of that also?
The record companies are the ones who want something for nothing!
It doesn't cost the consumer any more, why wouldn't you want the people who actually make the music you are listening to get compensated?
This debate is stale. People want something for nothing.
What your saying is totally obsurd. Who's fault is it the record companies are getting "squeezed"? Apple makes computers that can play the music also. Maybe they record companies should get a cut of that also?
The record companies are the ones who want something for nothing!
kresh
Aug 26, 04:41 AM
If you haven't been reading the comments, it would appear MOST people are complaining about the more recent models. I would agree with most that the Powermac G5's have had serious issues and now recent macbook's... Apple needs to do one of the following ... Higher Quality Assurance testing OR better support cause right now they're missing both.
I'm 40 years old and literally can't remember how many computers I have purchased for personal use. I normally only keep a computer for 5 or 6 months before getting something newer. I know I had to have purchased 50 or 60 computers for personal use.
My very first Apple product was a 1.25GHz G4 Mac Mini. (March 2005 I think) On advice from a friend, I purchased this computer and he helped me over-clock it to 1.58GHz and upgrade to 1GB ram.
I'll be the first to admit that I'm not a power user, but I absolutely love this little computer. It's the best piece of electronics I have ever purchased, and it's the longest time I have ever kept a computer. I just can't imagine using any other operating system, for ANY reason.
My whole household is now all macs, my wife and 4 kids each have one. The 6 mac mini's that we have in our house are unconditionally flawless.
I was going to put my Mini on eBay this weekend and get a MacBook Saturday at the Apple store in Raleigh. I was assuming the MacBook was a Mini in a notebook case, but now I'm scared of doing so. If the MacBook is not as nice and reliable as my mini, I would be extremely upset.
Sorry to ramble on so, but it is really rare for me to find a product, or anything, that has impressed me as much as my Mini has.
After the long story, would any of you really recommend the MacBook vs my Mini (knowing that I love it so)?
I'm 40 years old and literally can't remember how many computers I have purchased for personal use. I normally only keep a computer for 5 or 6 months before getting something newer. I know I had to have purchased 50 or 60 computers for personal use.
My very first Apple product was a 1.25GHz G4 Mac Mini. (March 2005 I think) On advice from a friend, I purchased this computer and he helped me over-clock it to 1.58GHz and upgrade to 1GB ram.
I'll be the first to admit that I'm not a power user, but I absolutely love this little computer. It's the best piece of electronics I have ever purchased, and it's the longest time I have ever kept a computer. I just can't imagine using any other operating system, for ANY reason.
My whole household is now all macs, my wife and 4 kids each have one. The 6 mac mini's that we have in our house are unconditionally flawless.
I was going to put my Mini on eBay this weekend and get a MacBook Saturday at the Apple store in Raleigh. I was assuming the MacBook was a Mini in a notebook case, but now I'm scared of doing so. If the MacBook is not as nice and reliable as my mini, I would be extremely upset.
Sorry to ramble on so, but it is really rare for me to find a product, or anything, that has impressed me as much as my Mini has.
After the long story, would any of you really recommend the MacBook vs my Mini (knowing that I love it so)?
Hellhammer
Aug 8, 04:29 AM
I bought GT PSP and its as if the developers actively tried to suck all the enjoyment out of the series.
I've seen several people saying that it's starting to be a car encyclopedia rather than an enjoyable racing game. I kinda agree with that. My last experience with GT is GT2 on PS1 I think but I'm looking forward on this game. Hopefully it will be what I expect, a good, solid driving game. I hope they have spent time on the actual driving too, not just with the cars and 3D stuff etc
I've seen several people saying that it's starting to be a car encyclopedia rather than an enjoyable racing game. I kinda agree with that. My last experience with GT is GT2 on PS1 I think but I'm looking forward on this game. Hopefully it will be what I expect, a good, solid driving game. I hope they have spent time on the actual driving too, not just with the cars and 3D stuff etc
michaelz
Mar 25, 11:06 PM
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 4_2_1 like Mac OS X; en-us) AppleWebKit/533.17.9 (KHTML, like Gecko) Mobile/8C148)
In another news: iPad 3 is released in Fall 2011.
Yes, ipad3 will run os x lion! MBA will have a touch screen!!
In another news: iPad 3 is released in Fall 2011.
Yes, ipad3 will run os x lion! MBA will have a touch screen!!
Chundles
Jul 20, 08:20 AM
Why not? Introduction of world's first commercial 8-core system. Live via webstream, with an awesome keynote, and a presentation of Final Cut Pro using all eight cores to maximum effiency with a live render at a geecktacular speed:)
Would be a very long keynote too:
- release date of 10.5 revealed - possibly more stuff revealed
- new software (considerable update to iWork if the rumours are true)
- iMac/MacBook updates
- iPod/iTunes stuff
Would be a very long keynote too:
- release date of 10.5 revealed - possibly more stuff revealed
- new software (considerable update to iWork if the rumours are true)
- iMac/MacBook updates
- iPod/iTunes stuff
Oflife
Apr 8, 06:31 AM
Retailers create am impression of demand (as do the vendors sometimes, in particular Nintendo who mastered the art of 'selling out' of gear prior to Christmas) when they had plenty in the warehouse. Retailers also pretend to be low on stock too, so you buy an item because you were told "Ah, the system is showing just one left."
As we say in the UK, "Utter bollocks!"
:mad:
As we say in the UK, "Utter bollocks!"
:mad:
SevenInchScrew
Aug 20, 09:40 AM
I laugh at both dirt games because of this...
Personally, I think Codemasters do a great job with racing games, but the problem is, the games they make are always a little more geared toward arcade-style racing. Realistic enough to really get you into the feel of rallying, or touring cars, or whatever, but not SO realistic that only pros can play the game. The early "Colin McRae Rally" games were tons of fun for that very reason. I only played the demo for Dirt though, so I can't really speak for it.
...Forza 3 online was a much unneeded step backwards.
I didn't like it at all either... until recently. They've finally added production hoppers, where everyone in the race is using the exact same car. It makes for some GREAT racing. I've only done a few races so far, but they have been some of the best yet.
Personally, I think Codemasters do a great job with racing games, but the problem is, the games they make are always a little more geared toward arcade-style racing. Realistic enough to really get you into the feel of rallying, or touring cars, or whatever, but not SO realistic that only pros can play the game. The early "Colin McRae Rally" games were tons of fun for that very reason. I only played the demo for Dirt though, so I can't really speak for it.
...Forza 3 online was a much unneeded step backwards.
I didn't like it at all either... until recently. They've finally added production hoppers, where everyone in the race is using the exact same car. It makes for some GREAT racing. I've only done a few races so far, but they have been some of the best yet.
Multimedia
Jul 21, 04:58 PM
One way to get eight cores is to get 4 Mac Minis (just wait for the lowest model to become dual core), stack them up, and put them on a KVM. You get 8 cores, and 4 optical drives for *cheap*. Just a thought.;)Problem with that arrangement is that you are limited to the use of two cores for any one appication and there are already several I use that can use up to almost 3 at once. It would also get very confusing which mini you are on at a given moment.
Yeah I could also get a second G5 Quad. But that would be cheating. :D
Yeah I could also get a second G5 Quad. But that would be cheating. :D
jhedges3
Aug 11, 03:24 PM
First, what makes you think the cellusage is similar to internet????? Mind blowing step here.
Secondly, Europa has 291 million internet users; North america US&Canada 227 milion; Rest of the world 500 million
Hence europe would be close to 30% of the total market???? What about india??? Japan??? china??? come on you cant say jack *** from this statistics
World demographics are not the point. US consumers do not make their cell phone purchasing decisions based on signal standards in 'Europa' or elsewhere.
Secondly, Europa has 291 million internet users; North america US&Canada 227 milion; Rest of the world 500 million
Hence europe would be close to 30% of the total market???? What about india??? Japan??? china??? come on you cant say jack *** from this statistics
World demographics are not the point. US consumers do not make their cell phone purchasing decisions based on signal standards in 'Europa' or elsewhere.
greenstork
Jul 31, 12:17 PM
I've built a gaming PC around the Core 2 Duo E6700. I'd like to be able to install OS X on it, because the only reason why I'd ever use Windows is for the latest games. Here are the spec's, think this would run OS X nicely? ;-)
Intel 975XBX Motherboard
Intel Core 2 Duo E6700 (should overclock to around 3.2 to 3.5 GHz with my Zalman CNPS9500 AT air cooler)
ATI Crossfire x1900 (crossfire master card)
Sapphire ATI x1900xt (in crossfire)
1GB Crucial Ballistix DDR2 800 Memory
2 x 320GB Seagate Perpendicular Recording SATA2 HD's in RAID 1
Antec Trupower II 550 watt power supply
Antec P180 case in black
... keep in mind I am a diehard Mac fan, but I've always wanted to build a gaming rig since I'm a hardcore gamer. After all, I'm writing this entry on my MacBook Pro. Mmmmm.
You should have waited for a Mac Pro. By hacking OS X to run on your custom built machine, you're constantly going to have to deal with a buggy Mac OS. There's no doubt that with every OS update, Apple will try to disable your hacked copy, if not fry your OS X installation. Make sure you partition...
I'm a gamer too and I'm just sitting on my hands waiting for a Mac Pro. Sure, it may be more expensive than a custom-built Intel machine, but it will run OS X like a charm, and that's ultimately the most important factor in my computer purchase. But access to Windows games and Mac OS X, that's a dream come true for this mac fanatic. I'm just keeping my fingers crossed that virtualization makes big enough strides that I never have to leave OS X to play Windows-based games.
Intel 975XBX Motherboard
Intel Core 2 Duo E6700 (should overclock to around 3.2 to 3.5 GHz with my Zalman CNPS9500 AT air cooler)
ATI Crossfire x1900 (crossfire master card)
Sapphire ATI x1900xt (in crossfire)
1GB Crucial Ballistix DDR2 800 Memory
2 x 320GB Seagate Perpendicular Recording SATA2 HD's in RAID 1
Antec Trupower II 550 watt power supply
Antec P180 case in black
... keep in mind I am a diehard Mac fan, but I've always wanted to build a gaming rig since I'm a hardcore gamer. After all, I'm writing this entry on my MacBook Pro. Mmmmm.
You should have waited for a Mac Pro. By hacking OS X to run on your custom built machine, you're constantly going to have to deal with a buggy Mac OS. There's no doubt that with every OS update, Apple will try to disable your hacked copy, if not fry your OS X installation. Make sure you partition...
I'm a gamer too and I'm just sitting on my hands waiting for a Mac Pro. Sure, it may be more expensive than a custom-built Intel machine, but it will run OS X like a charm, and that's ultimately the most important factor in my computer purchase. But access to Windows games and Mac OS X, that's a dream come true for this mac fanatic. I'm just keeping my fingers crossed that virtualization makes big enough strides that I never have to leave OS X to play Windows-based games.
Bill McEnaney
Mar 1, 04:17 AM
Your ignorance is staggering.
That's strange. I've never seen my ignorance stagger. I've always thought it couldn't walk. ;)
Seriously, please educate me, neko girl.
That's strange. I've never seen my ignorance stagger. I've always thought it couldn't walk. ;)
Seriously, please educate me, neko girl.
ChrisA
Aug 7, 06:33 PM
I keep reading stuff like this. I don't think Time Machine works with the reagular harddrive. You have to use it with an external drive.
Depends on what threat you want to protect yourself from. On Tiger the trash can protects against acidental deletes and does a usfull job. Time Machine on one drive would act like a nicer, automated trash can and might even replace the trash can. In fact I don't se a need for the trash anymore.
If a user adds a second drive he still gets the effect of the automatic trash can but now can survie a disk smoking. Wat reains to be seen is how configurable this thing is. Can he backup to a server over the Internet AND to his external drive at the same time. What if you are using a RAID? can you back that up to a second RAID? Who backs up the backup server? What is to prevent a "backup cycle" so where one small change fills up every disk on the network? That would be if "A" backed or "B" and "B" backed up "A". Does the system detect longer cycles?? How?
Depends on what threat you want to protect yourself from. On Tiger the trash can protects against acidental deletes and does a usfull job. Time Machine on one drive would act like a nicer, automated trash can and might even replace the trash can. In fact I don't se a need for the trash anymore.
If a user adds a second drive he still gets the effect of the automatic trash can but now can survie a disk smoking. Wat reains to be seen is how configurable this thing is. Can he backup to a server over the Internet AND to his external drive at the same time. What if you are using a RAID? can you back that up to a second RAID? Who backs up the backup server? What is to prevent a "backup cycle" so where one small change fills up every disk on the network? That would be if "A" backed or "B" and "B" backed up "A". Does the system detect longer cycles?? How?
robwormald
Mar 22, 02:18 PM
What I'm looking forward to the most is playing with the web browsers on these machines. Our internal business applications run either in a JRE or in a web browser - on iPads we run them as full screen web apps. Works great.
Unfortunately Apple saw fit not to allow full screen web-apps to use the Nitro JS engine, so we're not seeing the same performance bumps there.
I demo'ed a Xoom for a few days - the web app support is frankly atrocious and was basically unusable - unfortunate as we're a Google Apps shop and the integration would have been nice. I don't hold out much hope for the other Honeycomb based tablets.
However, the reviews on the Playbook and WebOS tablets have been pretty stellar about the web browser - so I'm excited to see how webapps work on these (especially WebOS!)
Unfortunately Apple saw fit not to allow full screen web-apps to use the Nitro JS engine, so we're not seeing the same performance bumps there.
I demo'ed a Xoom for a few days - the web app support is frankly atrocious and was basically unusable - unfortunate as we're a Google Apps shop and the integration would have been nice. I don't hold out much hope for the other Honeycomb based tablets.
However, the reviews on the Playbook and WebOS tablets have been pretty stellar about the web browser - so I'm excited to see how webapps work on these (especially WebOS!)
Dr.Gargoyle
Aug 11, 03:42 PM
A good chunk of the remaining 19% is CDMA.
Ever heard of DoCoMo?
Ever heard of DoCoMo?
zac4mac
Nov 29, 12:47 PM
I also wanted to add... go onto UNIVERSAL MUSIC GROUP (http://new.umusic.com/flash.aspx) and see how many groups you would be missing if ITUNES didn't offer Universal.
If you need "98 DEGREES" on your iPOD, then you better start freaking out...
Otherwise, don't sweat it. Universal has nothing to threaten Apple with. No worries here.
I went there, made it thru the "D"s and came up with these artists in my digital collection:
Aaron Neville
Al Jarreau
BB King
Big Bad Voodoo Daddy
Blues Traveller
Bob Marley and the Wailers
Cardigans
Counting Crows
Cowboy Mouth
Cranberries
David Benoit
Def Leppard
Del Amitri
There's a boat-load more there, yes they're a BIG label.
Z
If you need "98 DEGREES" on your iPOD, then you better start freaking out...
Otherwise, don't sweat it. Universal has nothing to threaten Apple with. No worries here.
I went there, made it thru the "D"s and came up with these artists in my digital collection:
Aaron Neville
Al Jarreau
BB King
Big Bad Voodoo Daddy
Blues Traveller
Bob Marley and the Wailers
Cardigans
Counting Crows
Cowboy Mouth
Cranberries
David Benoit
Def Leppard
Del Amitri
There's a boat-load more there, yes they're a BIG label.
Z
jmbear
Nov 29, 12:46 PM
Great argument, except that OK Go are signed to a major label, Capitol Records, only one of the most histroically great labels!! Please see: The Beach Boys, Pink Floyd, The Beatles, Nat King Cole, etc.)! :rolleyes: YouTube doesn't sell music; just look at OK Go's numbers, they are mediocre at best. One hugely popular viral video is not going to move that many CDs.
Also, as an aside, they are not "recording studios," they are "recording labels," or more commonly, "record labels."
Those bands became what they are in different times my friend.
And sorry about the recording studios thing, I am not a native english speaker.
Also, as an aside, they are not "recording studios," they are "recording labels," or more commonly, "record labels."
Those bands became what they are in different times my friend.
And sorry about the recording studios thing, I am not a native english speaker.
janmike34
Apr 11, 03:37 PM
If we're waiting until September for PRODUCTION, then I think we'll see something great in the late fall or early winter.
I just want a leap with iOS 5. My take on notifications:
http://www.youtube.com/watch?v=BqWO6VkJh-0
I just want a leap with iOS 5. My take on notifications:
http://www.youtube.com/watch?v=BqWO6VkJh-0
mazola
Nov 29, 12:11 PM
Why just the other day I was thinking to myself, 'There ought to be an easier way to get my money to UMG.'
This sure beats taking out a fin, finding an envelope and stamp, digging out an address, and making the trek out to the mailbox.
Let's face it, the Universal Music Group DESERVES our money. Sure I don't listen to Ashlee Simpson, Lindsay Lohan, or the Doggy Style All Stars but who am I to say where my money should go?
And why on earth should an independent society for artist rights like ASCAP, BMI, or SOCAN be responsible for distributing money collected from what amounts to an MP3 tax? They'll just divy up the money to artists and music publishers according to boring criteria like record sales/radio play, etc.
I want my money going directly to the LABEL to do whatever they see fit with no public oversight! Maybe the artists don't need the money this month and the coke-head A&R guy needs it instead? Did you ever think of that?
Thank God UMG is FINALLY standing up for its rights and Microsoft had the good sense to listen when it agreed to implement a UMG tax in the Zune!
Apple, pay attention, or I'll just have to mail my money to UMG instead of buying an iPod!
This sure beats taking out a fin, finding an envelope and stamp, digging out an address, and making the trek out to the mailbox.
Let's face it, the Universal Music Group DESERVES our money. Sure I don't listen to Ashlee Simpson, Lindsay Lohan, or the Doggy Style All Stars but who am I to say where my money should go?
And why on earth should an independent society for artist rights like ASCAP, BMI, or SOCAN be responsible for distributing money collected from what amounts to an MP3 tax? They'll just divy up the money to artists and music publishers according to boring criteria like record sales/radio play, etc.
I want my money going directly to the LABEL to do whatever they see fit with no public oversight! Maybe the artists don't need the money this month and the coke-head A&R guy needs it instead? Did you ever think of that?
Thank God UMG is FINALLY standing up for its rights and Microsoft had the good sense to listen when it agreed to implement a UMG tax in the Zune!
Apple, pay attention, or I'll just have to mail my money to UMG instead of buying an iPod!
charlituna
Apr 11, 10:00 PM
This is bunk. Apple will not miss Christmas.
Dear Steve.
I read on macrumors.com that the new iPhone won't be ready for Christmas. What should we do.
-- Santa.
Dear Santa.
Move Christmas.
-- Steve
Dear Steve.
I read on macrumors.com that the new iPhone won't be ready for Christmas. What should we do.
-- Santa.
Dear Santa.
Move Christmas.
-- Steve
zioxide
Apr 27, 09:54 AM
Trump is a fat old bald piece of **** and should stick to his Miss America pageants.
The racism still in this country is astounding, these people should at least stop being pussies and at least just admit they are racist.
It baffles me that someone who has a US Passport, security clearance, was a Senator and is now the President, would somehow avoid all background investigations by various departments in the US Government. He must have a lot of connections.
It baffles me that someone would actually think the US government would allow someone to run for senator or president without checking their background. That is STEP ONE of the process of becoming a candidate. Anyone who believes that the "government didn't check" or that "Obama isn't a natural citizen" is just full of **** and probably a closet racist at this point.
The racism still in this country is astounding, these people should at least stop being pussies and at least just admit they are racist.
It baffles me that someone who has a US Passport, security clearance, was a Senator and is now the President, would somehow avoid all background investigations by various departments in the US Government. He must have a lot of connections.
It baffles me that someone would actually think the US government would allow someone to run for senator or president without checking their background. That is STEP ONE of the process of becoming a candidate. Anyone who believes that the "government didn't check" or that "Obama isn't a natural citizen" is just full of **** and probably a closet racist at this point.
afrowq
Apr 10, 12:20 AM
Yes, I agreed there are professionals, but not LOTS of professionals. You don't know, cause... you don't know them, and neither do I. So these "lots" outside of your field of view may or may not be looking to switch. You see the difference, yes?
So you really think it's just a handful of people on Macrumors?
Oh, and people I know.
So, how many do you think? Less than 10? Less than 100? What is your definition of "a lot"? Also please note I never said it was any kind of majority of FCP users or anything like that. I never said it was an industry-wide pandemic, although you'd like to put those words into my mouth as well. You'd also like to paint my claim that "a lot of pros are leaving FCP" as "combative", even though it's not. It's just an observation. I don't know why you're taking it so personally.
So you really think it's just a handful of people on Macrumors?
Oh, and people I know.
So, how many do you think? Less than 10? Less than 100? What is your definition of "a lot"? Also please note I never said it was any kind of majority of FCP users or anything like that. I never said it was an industry-wide pandemic, although you'd like to put those words into my mouth as well. You'd also like to paint my claim that "a lot of pros are leaving FCP" as "combative", even though it's not. It's just an observation. I don't know why you're taking it so personally.
ChrisTX
Apr 8, 05:27 AM
Obviously you know little about retail and accounting.
Granted I work in a different type of retail, it seems illogical to lose a sale at any cost.
Granted I work in a different type of retail, it seems illogical to lose a sale at any cost.
hynke
Apr 27, 08:54 AM
And what if I want to keep things how they are right now. If Apple says that they will reduce the size of the database stored in your phone, it also means that iPhone will communicate with Apple's servers more often (instead of finding reference in it's own database it will ask Apple's servers for it). That will cause more data traffic, slower location services and faster battery discharge.
No comments:
Post a Comment